The Central Consumer Protection Authority (CCPA) has imposed a fine of ₹2 lakh on online pharmacy PharmEasy. The penalty stems from PharmEasy’s practice of auto-subscribing users to paid services without obtaining explicit consent. This action was taken after CCPA investigated complaints regarding unauthorized renewals of subscriptions. PharmEasy’s auto-renewal feature led to unintended charges for users. The decision underscores the regulator’s commitment to safeguarding consumer rights in digital transactions. Such practices are deemed unfair trade practices under consumer protection laws.
Why it matters:
- Protects consumers from unauthorized subscription charges
- Reinforces regulations on auto-renewals for e-commerce platforms
Key Points
- CCPA fined PharmEasy ₹2 lakh
- Auto-subscription to paid services without explicit consent
- Online pharmacy PharmEasy violated consumer protection norms
- Addresses unfair trade practices in digital subscriptions
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